Privacy Policy
Who Are We?
Our website address is: https://transportlfl.com.
Information Collection
Transport LFL does not collect information that can readily identify an individual or legal entity unless that person voluntarily provides such information. For example, this information may be collected through a request form. The collection of certain personal information is subject to specific consent. Transport LFL undertakes to use only the personal information necessary for the purposes for which it was collected. If Transport LFL wishes to use the information for other purposes, we must first obtain your consent.
Personal Data
We may ask you to provide certain personal information that can be used to contact or identify you, such as:
Information collected when you are a customer:
- First and last name
- Email and mailing address
- Address, state, province, postal code and city
- Billing information and bank account numbers
- Information collected through cookies
Information collected when you are an employee:
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- First and last name
- Email and mailing address
- Address, state, province, postal code and city
- Banking information and social insurance number;
- Emergency contact(s);
- Medical history;
- Driver’s licence number and SAAQ driving record (if you are a truck driver);
We may use this personal data to contact you through our newsletters or other communications that may be of interest to you. You can easily opt out of receiving these communications by using the unsubscribe link included in our messages.
Consent to Mobile Communications (SMS)
Information relating to a user’s consent to receive text messages (SMS), including their mobile phone number, will not be sold, rented or shared with third parties or affiliated companies for marketing or promotional purposes. This information is used solely to provide the services and communications requested by the user. We may share this information only with service providers necessary to operate our SMS communications, to the extent required to provide these services and in accordance with applicable privacy laws.
Mobile consent data (SMS opt-in) and the user’s consent will not be shared with third parties for marketing or promotional purposes.
Notwithstanding any other provision of this Privacy Policy, mobile consent data and phone numbers collected in connection with SMS communications will not be shared with third parties or affiliated companies for marketing or promotional purposes.
SMS opt-in and phone numbers collected for SMS consent will not be shared with any third party or affiliate company.
- Opt-in Message:
Thank you for opting into SMS messages from Transport L.F.L. Inc. To opt out at any time, reply STOP. For assistance, reply HELP. Message and data rates may apply. Messaging frequency may vary - Opt-Out Message:
Thank you for opting out of SMS messages from Transport L.F.L. Inc. You will not receive any further SMS communications. To opt back in at any time, reply START. - Help Message:
Thank you for contacting Transport L.F.L. Inc. For immediate assistance, please call (418-253-5423) or visit https://transportlfl.com/. Message and data rates may apply.
Disclosure to Third Parties
Transport LFL undertakes not to disclose the information collected to third parties except in accordance with this Policy or applicable legislation, unless your prior consent has been obtained.
Our Collection Methods
Information is collected through a combination of forms and communications with Transport LFL staff.
Medical measurements, if required, will be collected by partner clinics.
Retention of Information
Transport LFL ensures that the personal information it holds is accurate and up to date. Transport LFL also undertakes to provide access to personal information, in whole or in part, only to staff members who require it to perform their duties.
Destruction of Information
Transport LFL undertakes to destroy personal information once the purpose for which it was collected has been fulfilled, or to anonymize the information, in accordance with document retention rules.
Maintenance and Disclosure of a Privacy Incident Register
Transport LFL implements reasonable security measures to ensure the confidentiality, integrity and availability of the personal information collected.
It is important that Transport LFL staff members report any privacy incident to Jeanne Turcotte so that the incident can be handled according to the established procedure and then recorded in the privacy incident register.
Complaint Management
Anyone may file a complaint alleging non-compliance with the Personal Information Protection Policy. To do so, the person must contact the person in charge, Jeanne Turcotte, by email at the following address: jeanne.turcotte@transportlfl.com, and provide:
- Name, address and telephone number;
- Nature of the complaint and relevant details.
The information will be forwarded without delay to the management committee. An investigation will be conducted to determine whether the complaint is well-founded. If the complaint is found to be justified, Transport LFL will take the appropriate measures to resolve it.
Usage Data
We may also collect information relating to your use of our website, including your computer’s IP address, the pages visited while browsing, the date and time of your visit, the time spent on the website, your browser and its version, and other information.
Cookies
We use cookies and tracking information to monitor activity on our website (see the “Cookies” section).
Cookies
A cookie is a piece of information stored on your computer’s hard drive that contains information about you. The use of a cookie does not give anyone access to your personal information while you browse our website. To process your order, we must be able to recognize and remember certain settings communicated to us by your computer. We need to know who you are and which products you are purchasing. Cookies are used solely for this purpose: to remember the duration of your visit, your identity (identified through your username and password) and the contents of your shopping cart as you add items to it. Once you have finished shopping, this information is automatically deleted. Our cookies expire when you end your session.
Person Responsible for the Protection of Personal Information
Jeanne Turcotte
(418)253-6053
jeanne.turcotte@transportlfl.com
Liability
The information provided on the Transport LFL website is for informational purposes only. Under no circumstances should it be considered a source of medical or dental information. Consulting the website is not a substitute for professional advice, and the information found on it may not apply to your specific situation.
You use the website entirely at your own risk. Transport LFL and its suppliers disclaim all liability for any direct or indirect damages resulting from the use of the website.